Frequently Asked Questions on88 — All Answers Here

To complete KYC (Know Your Customer) verification for your on88 account, you will need to provide the following documents:

• Clear front and back copy of your identity card (MyKad)
• A selfie holding your identity card
• Recent bank statement (to verify your bank account for withdrawal purposes)

All documents are stored securely using end-to-end encryption and used solely for identity verification purposes. The review process is typically completed within 24 hours.

No. Each individual is only permitted to hold one on88 account. Owning more than one account is a violation of the platform's Terms and Conditions and may result in the closure of all associated accounts and freezing of balances. If you are unable to access your existing account, please contact customer support for assistance with account recovery.

To change the phone number on your on88 account, log in and go to "Account Settings", then select "Personal Information". Click the "Change Phone Number" option and follow the verification process, which will first send an OTP to your old number before allowing the new number to be registered. If you no longer have access to your old number, contact customer support with proof of identity for manual processing.

The minimum age to register and use the on88 platform is 18 years and above. on88 complies with responsible gambling regulations and conducts age verification through the KYC process. If an underage user is found to be using the platform, the account will be immediately closed and all funds returned.

If you wish to close your on88 account, please contact customer support via live chat or our official email. Make sure you have withdrawn all account balances before submitting a closure request. Our team will process your request within 3–5 business days after identity verification. Account closure is permanent and cannot be reversed.

Your on88 account username is permanent and cannot be changed after registration. However, you can update your display name, email, and other personal details through your account settings. If you have a compelling reason to change your username, contact customer support and we will review your case individually.

A status of "Unverified" means your KYC process is incomplete. This may be due to documents that were submitted unclearly, incompletely, or not submitted at all. Log in to your account and check the "Account Verification" section to see which documents are still required. Ensure your document images are clear, unblurred, and all information is fully legible.

Click the "Forgot Password?" link on the login page. Enter your registered phone number and an OTP will be sent via SMS. After verification, you can set a new password. Make sure your new password contains at least 8 characters, with a mix of uppercase letters, lowercase letters, numbers, and symbols for better security.

Log in to your account and go to "Account Settings" > "Bank Information". You can add or update your bank account number for withdrawal purposes. Ensure the bank account holder name matches the name registered on your on88 account. Bank information change requests require additional identity verification for security.

Deposit limits at on88 are as follows:

• Minimum Deposit: RM10 only — very affordable for players of all levels
• Maximum Deposit: Varies by payment method, typically between RM10,000 and RM50,000 per day
• Daily Limit: Daily deposit limits can be adjusted through the responsible gaming settings in your account

For higher limits, please contact our VIP customer support.

Deposit processing time varies depending on the selected method:

• FPX / Online Banking: Instant to 5 minutes
• Digital Wallet (TnG, GrabPay, Boost): Instant
• Manual Bank Transfer: 5 to 30 minutes after payment confirmation
• Cryptocurrency: 10 to 30 minutes depending on block network confirmation

If the deposit is not credited after that period, contact customer support with proof of payment.

on88 does not charge any processing fees for deposits made via local payment methods such as FPX and digital wallets. For cryptocurrency deposits, network fees (gas fees) may be charged by the respective blockchain network and not by on88. The exact amount you deposit is the amount that will be credited to your account with no deductions.

A failed or uncredited deposit can occur for several reasons:

• Payment session timed out before the transaction was completed
• Insufficient bank account or digital wallet balance
• Your bank account's daily transaction limit has been reached
• Technical disruption to third-party payment systems
• Payment reference information was not entered correctly

If funds have been deducted from your account but not credited to on88 within 30 minutes, contact customer support with a screenshot of the transaction proof.

No. on88 requires all deposits to be made from an account registered in your own name. Deposits from third-party accounts are not accepted and may result in the funds being held and your account temporarily suspended pending investigation. This policy exists to comply with anti-money laundering (AML) regulations and to protect the security of all members.

If you have made a deposit for an unintended amount, contact on88 customer support immediately. Credited deposits cannot be automatically reversed, but our team can help you manage the situation. If you wish to withdraw the excess amount deposited, you may submit a withdrawal request as usual, subject to applicable rollover requirements.

Yes, completely safe. on88 member funds are held in accounts separate from the company's operational accounts, ensuring your money is always accessible. All transactions are protected by 256-bit SSL encryption. on88 operates under a regulated international license and adheres to the highest financial security standards in the industry.

Log in to your on88 account and go to the "Wallet" or "Finance" section, then click "Withdrawal". Select your withdrawal method (bank transfer or digital wallet), enter the amount you wish to withdraw, and confirm the recipient bank account details. Click "Submit Request" and our finance team will process it. You will receive an SMS notification once the withdrawal is processed.

on88 processes withdrawals 24 hours a day, 7 days a week. Standard processing times are:

• Local Bank Transfer: 15 minutes to 2 hours
• Digital Wallet (TnG, GrabPay): Usually within 30 minutes
• Cryptocurrency: 30 minutes to 2 hours depending on network confirmation

During peak hours or public holidays, processing times may be slightly longer, but we always strive to process within the shortest possible timeframe.

on88 withdrawal limits are:

• Minimum Withdrawal: RM30 per transaction
• Maximum Withdrawal: Up to RM30,000 per day for standard accounts
• VIP Members: Higher withdrawal limits are available — contact your VIP account manager

Withdrawal limits can be increased once your account has completed full KYC verification and has a good activity record.

A withdrawal request may be delayed or rejected for the following reasons:

• Account has not completed full KYC verification
• The linked bonus rollover requirement has not been met
• Bank account details do not match the on88 account holder name
• Suspicious activity requiring a security investigation
• Additional verification documents are required for large withdrawal amounts

You will be notified via email or SMS about the reason for the suspension and the steps you need to take.

on88 does not charge any fees for withdrawals via local bank transfers and Malaysian digital wallets. For cryptocurrency withdrawals, network fees (gas fees) charged by the respective blockchain network may be deducted from the withdrawal amount. These fees are determined by the network and not by on88.

Yes, you can cancel a withdrawal request as long as it is still under "Processing" or "Pending Approval" status. Log in to your account, go to "Transaction History", and click the "Cancel" button next to the relevant request. Once a withdrawal has been approved and sent to the bank, cancellation is no longer possible.

Additional document verification for high-value withdrawals is part of the anti-money laundering (AML) compliance procedure required by international regulatory bodies. This includes source of funds verification and enhanced identity verification. This process protects you and ensures the security of all large transactions on the on88 platform.

on88 supports the following withdrawal methods:

• Local Bank Transfer: To all major Malaysia banks via DuitNow or IBG
• Digital Wallet: Touch 'n Go eWallet and GrabPay
• Cryptocurrency: USDT (TRC20 / ERC20) and other options

The selected withdrawal method must match the name of the on88 account holder to avoid processing delays.

on88 offers a wide range of bonuses and promotions for members:

• Welcome Bonus: First deposit bonus for newly registered members
• Reload Bonus: Additional bonus for every deposit made by existing members
• Weekly Cashback: Weekly partial loss rebate for active members
• Daily Promotions: Special offers that change daily — check the Promotions page for the latest deals
• VIP Loyalty Program: Exclusive rewards for members who reach certain VIP levels

Rollover or wagering requirements refer to the total betting amount you must reach before a bonus can be converted to cash and withdrawn. For example, if you receive a RM100 bonus with a 10x rollover, you need to place bets totalling RM1,000 (RM100 × 10) before that bonus can be withdrawn. The exact rollover requirements for each promotion are stated in the respective promotion terms — please read them carefully before claiming any bonus.

The way to claim a bonus varies by promotion type. For most deposit bonuses, simply select the desired promotion when making your deposit and the bonus will be credited automatically. For certain promotions, you may need to enter a special promo code or contact customer support to claim the bonus. All active promotions are listed on the page Promotions us.

Bonus validity periods vary by promotion type. Generally, welcome bonuses are valid for 7 to 14 days from the date credited, while reload bonuses are typically valid for 3 to 7 days. Unused bonuses will expire automatically once the validity period ends. The exact validity period for each bonus is stated in the relevant promotion terms — make sure to read them carefully.

You may submit a withdrawal request before the rollover requirement is met, but any bonus with incomplete rollover will be forfeited and deducted from your balance. Your original deposit amount (excluding bonuses) can generally be withdrawn at any time. However, it is more beneficial to fulfil the rollover requirement first so you can enjoy the full benefit of the bonus.

on88 weekly cashback is calculated based on your net losses during that week across eligible game categories, including slots, live casino, and sports betting. The cashback percentage and eligible game categories may vary depending on your VIP membership level. Check the current cashback promotion terms for full details on applicable rates and conditions.

The bonus may not be credited automatically for several reasons:

• You did not select the relevant promotion when making the deposit
• Your deposit amount does not meet the minimum required for that promotion
• Your account already has an active bonus that has not been completed
• This promotion has expired

Contact customer support within 24 hours of your deposit if you believe a bonus should have been credited.

The on88 VIP program is invitation-based and tier-structured. Every bet you place accumulates loyalty points that automatically advance your VIP tier upon reaching the required threshold. There are several VIP tiers — from Silver, Gold, and Platinum to Diamond — each with different exclusive benefits including higher withdrawal limits, personalised bonuses, and a dedicated account manager.

on88 offers a comprehensive range of game categories:

• Video Slots: Over 2,000 titles from providers such as Pragmatic Play, Spadegaming, Joker, and more
• Live Casino: Baccarat, Blackjack, Roulette, Dragon Tiger with real dealers
• Sports Betting: Football, basketball, badminton, tennis, e-Sports, and over 30 other sports
• Table Games: Poker, Sic Bo, Andar Bahar, and classic table game variations
• Lottery & Numbers: 4D, TOTO, and other number games

Yes, on88 has a mobile app available for both Android and iOS platforms. The Android app (APK) can be downloaded directly from the official on88 website as it is not available on the Google Play Store due to platform policies. For iOS users, the app is available through the App Store or via a dedicated download link from the website. The on88 app offers a smoother experience with an interface optimized for mobile screens.

Some slot games on on88 offer a free demo mode that can be played without a deposit. Demo mode lets you familiarise yourself with the game mechanics before betting with real money. However, winnings in demo mode cannot be converted to cash. Live casino games and Sports Betting require an account with a balance to play.

If a game freezes or disconnects, reload the page or app and log in again. on88's system has an auto-reconnect feature — any interrupted active bets will be recorded and settled automatically by the server once the connection is restored. If your account balance is incorrect after the disruption, contact customer support with the time and game type details for further investigation.

Yes. All slot games and table games on on88 use a Random Number Generator (RNG) certified by independent international testing bodies. This ensures every spin, card hand, or game outcome is completely random and cannot be manipulated. Game providers partnered with on88 — such as Pragmatic Play and Evolution Gaming — each hold licenses and fairness certificates from recognized regulatory authorities.

After logging in, click the "Game Lobby" menu in the main navigation bar to access all game categories in one view. From here, you can filter games by category (slots, live casino, sports), provider, or popularity. You can also use the search function to quickly find a specific game title. The on88 game lobby is designed for easy navigation so you can find your favourite games with ease.

Yes, every game on on88 has its own betting limits. For video slots, the minimum bet typically starts from RM0.10 to RM1.00 per spin, while the maximum can reach RM500 to RM1,000 per spin for premium slots. For Live Casino, table limits vary by game type and the table selected — there are "mass" tables for lower limits and VIP tables for higher stakes. Exact limits are displayed on each game before you start playing.

Go to the "Sports" or "Betting" section from the main navigation menu. Here you will find a list of ongoing and upcoming sporting events. Click on an event you are interested in to view all available betting markets. For live (in-play) betting, odds are updated in real time based on current match developments. You can place bets while the match is in progress for a more thrilling experience.

on88 employs multiple layers of security to protect member accounts and data:

• 256-bit SSL Encryption: All transmitted data is protected with banking-grade encryption
• Two-Factor Authentication (2FA): Additional security layer via SMS OTP
• 24/7 Activity Monitoring: Automated fraud detection system that monitors abnormal activity
• Login Notifications: Instant notifications for every login from a new device
• Auto Session Timeout: Login session expires automatically after a period of inactivity

Log in to your on88 account and go to "Account Settings" > "Security". Select "Enable Two-Factor Authentication" and follow the instructions provided. You will be asked to verify your phone number via SMS OTP. Once enabled, every login from a new device or after a session expires will require an additional OTP code on top of your password. We strongly recommend all members enable 2FA for optimum account security.

on88 handles members' personal data responsibly in accordance with our Privacy Policy. Your data is used solely for identity verification, transaction processing, and service improvement. We will not sell or share your personal information with third parties without your consent, except as required by law. For full details, please read Privacy Policy us.

If you suspect your account has been accessed without authorization, take the following steps immediately:

• Change your on88 account password immediately
• Also update the passwords for your email and any other accounts using the same password
• Contact on88 customer support immediately to temporarily freeze your account
• Check your transaction history for any unrecognised activity
• Report the incident to our security team with the time and details of suspicious activity

The on88 security team will investigate and help recover your account as quickly as possible.

To protect yourself from phishing scams:

• Always access on88 through the official URL: on88.plus only
• Do not click links received via SMS, WhatsApp, or email that you were not expecting
• On88 will never ask for your password, OTP, or bank card details via message or phone call
• Check your browser's address bar — make sure the padlock icon (HTTPS) is present before entering any login details
• Please report to us if you discover any fake websites or social media accounts claiming to be on88

Yes. on88 operates under an international online gambling license issued by a recognized regulatory body. This license requires on88 to comply with strict operational standards, including member fund segregation, fair gaming practices, and transparent complaint handling. Operating under a valid license provides additional protection for all members and ensures the platform is fully trustworthy.

on88 supports responsible gaming by allowing members to set their own deposit limits, betting limits, and daily, weekly, or monthly loss limits. Go to "Account Settings" > "Responsible Gaming" to access these options. You may also set a cool-off period or temporary self-exclusion if needed. For more information, visit the Responsible Gaming us.

The on88 customer support team is available to assist you 24 hours a day, 7 days a week through several channels:

• Live Chat: Fastest way — live chat icon available at the bottom corner of the website
• Email: [email protected] — for enquiries requiring documentation
• Telegram: Official on88 channel for updates and support

Our average response time is under 3 minutes for live chat and under 2 hours for email.