On88 believes that good betting is controlled betting. We provide the tools, guidance, and support you need to keep your gaming activity enjoyable and free from negative impact on your daily life.
For on88, responsible gaming is not merely a slogan or a licensing requirement — it is at the core of how we operate and how we treat every user. We understand that behind every account is a real individual, with their own life, responsibilities, and financial boundaries.
Online betting should be a way to relax and have fun — not a source of stress, debt, or conflict in your life. That is why on88 invests heavily in responsible gaming infrastructure, going well beyond what is required by law.
We are also aware that some individuals may be more vulnerable to gambling-related problems. Our platform is designed to detect early signs and provide assistance before the situation becomes more serious. Every self-control tool we provide can be activated by users themselves without going through a complicated process.
on88 core principles: Our long-term success depends on players who are happy, healthy, and continue to enjoy our platform — not players trapped in financial difficulties.
Every activity on on88 is designed to deliver an enjoyable experience within reasonable limits.
You are in full control — set limits, take a break, or close your account at any time.
On88 does not permit any individual under 18 years of age to access or use our platform.
Requesting help will not result in any penalty — we make the process straightforward for all users.
On88 clearly displays the RTP and win odds for every game offered.
All these tools are free, can be activated instantly through your account settings, and take effect immediately once configured.
Set a maximum amount you can deposit within a given time period. Once the limit is reached, the system will reject any additional deposits until the next period begins.
Set the maximum amount you are willing to lose per day, week, or month. The on88 platform will automatically restrict your gaming activity once this limit is reached.
Limit the amount of time you can spend in a single gaming session. When the time is up, the system will display a notice and automatically end your session.
Take a short break from the platform for 24 hours, 48 hours, or up to 30 days. During this period, you will not be able to log in or make any deposits to your on88 account.
If you feel you need to stop for a longer period, you can self-exclude from the on88 platform for 6 months, 1 year, or permanently.
Enable notifications that will remind you of time spent, amounts wagered, and alerts when you are approaching your set limits.
Important Note: Any limit you set can be tightened immediately. However, loosening or cancelling a limit requires a 7-day waiting period to ensure your decision is made with full consideration and not under emotional impulse.
Problem gambling rarely happens overnight — it usually starts with subtle signs that are easy to overlook. Learn to tell the difference between healthy play and play that is becoming a problem.
On88 does not merely meet the minimum requirements — we actively invest in systems and processes that genuinely protect our players.
On88 carries out a strict age verification process during registration. Valid identification documents must be submitted and verified before any account is fully activated. This is not a formality — it is our first line of defence against underage gambling.
The on88 platform is equipped with an analytics system that monitors each user's gameplay patterns. If the system detects sudden changes in behaviour — such as a sharp increase in deposits or unusually long gaming sessions — our team will reach out to that user to make sure everything is alright.
Every member of the on88 customer support team receives specialised training in responsible gaming. They are trained to recognise warning signs, communicate with empathy, and guide users to the right resources without judgement.
On88 provides detailed guides for parents on how to use parental control software to prevent children from accessing online gambling platforms. We work with technology providers to ensure the on88 website can be easily blocked by standard parental control tools.
Through the "Account History" section on the on88 platform, you can view a detailed report of your total deposits, withdrawals, wins, and losses over any given period. This transparency helps you make smarter decisions about your gaming habits.
On88 maintains a list of local Malaysian help resources that users in need of professional support can contact. We do not judge — our goal is to ensure every user gets the help they need, whether from us or from external specialists.
While on88 provides a range of tools and support, responsible gaming is a shared responsibility between the platform and the user. As an on88 user, you agree to:
Gambling problems rarely affect individuals alone — they often impact the entire family. on88 provides an option for family members to report concerns about a relative's gambling habits.
If you are concerned about the gambling habits of someone you care about, contact the on88 support team via live chat. We take every report seriously and will act accordingly in line with our data protection and responsible gaming policies.
If you suspect that a minor is accessing the on88 platform, please report it to us immediately. We will investigate and take action without delay.
Answer the questions below honestly. If you answer "Yes" to two or more questions, it may be time to use the self-control tools or seek help:
Acknowledging a problem is the most courageous first step. on88 is ready to support you at every stage of this journey.
In addition to the tools provided by on88, there are several professional organisations in Malaysia that offer free support to individuals experiencing gambling-related issues:
If you or someone you know needs immediate help, please do not hesitate to contact any of the organisations above or reach out directly to the on88 support team.